Support
Send us a note and we'll get back to you, usually within a day. If your question is about canceling, billing, or logging in, the answers below may save you the wait.
The more you tell us, the faster we can sort it out. Fields marked * are required.
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These cover most of what comes into our inbox.
It reaches the same inbox as the form, and the same people.
We offer group access for classes, cohorts and nursing programs.
Common questions
We read and answer every message ourselves, usually within a day. If you include the email address on your account, it goes faster.
Log in, go to Account → Subscriptions, and select Cancel. Our step-by-step cancellation guide walks through it with screenshots. You keep access until the end of the period you have already paid for.
See our Refund Policy for the details. If you think you were charged in error, send us a message with your receipt number and we’ll sort it out.
Start with the Forgot password link on the login page. That clears up most access problems. If it doesn’t, write to us using the email address on your account and tell us what you’re seeing.
Yes. We offer group access for classes, cohorts and programs. See institutional options or pick “Schools, programs & bulk licenses” in the form above.
Take a practice test and see the question bank first.
